Senior AIOps Engineer, Incident Response (AI)

TL;DR

Senior AIOps Engineer (AIOps/SRE): Owning production health and incident response by evolving the operational support model through AI-driven automation and intelligent agent workflows with an accent on system reliability and scalability. Focus on designing AI-native tooling to reduce operational toil and accelerating issue resolution in cloud-based production environments.

Location: Remote (Must be based in the U.S., excluding U.S. territories)

Salary: $215,000 – $280,000

Company

An insurance technology innovation company building an AI-native insurance platform backed by State Farm.

What you will do

• Own production health, reliability, and operational support processes across critical services.
• Lead incident response, stakeholder communication, root cause analysis, and post-incident reviews.
• Design and implement AI-driven agents and workflows to automate support and operational tasks.
• Collaborate with engineering and AI orchestration teams to improve system resilience and efficiency.
• Maintain operational runbooks and documentation for human and AI-assisted workflows.
• Manage observability, monitoring, and troubleshooting in cloud-based production environments.

Requirements

• 6–8 years of experience in production operations, SRE, or technical support engineering.
• Strong expertise in incident management and root cause analysis.
• Experience with modern SDLC, DevOps, and change management environments.
• Must be based in the United States.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

Nice to have

• Experience with AI/LLM-powered systems and intelligent agents.
• Proficiency with AWS and modern observability ecosystems.
• Knowledge of event-driven architectures and orchestration frameworks.
• Experience leading operational transformation initiatives.

Culture & Benefits

• Comprehensive health, dental, and vision insurance with supplemental plans.
• 401(k) plan with company match.
• $2,000 one-time home office equipment allowance and provided MacBook Pro.
• Four weeks of PTO in the first year and twelve weeks of paid parental leave.
• Annual $5,000 professional development budget, LinkedIn Learning, and BetterUp coaching.
• Remote-first culture with core meeting hours (9 AM - 2 PM PT).