Hardware Specialist (Live Entertainment)

TL;DR

Hardware Specialist (Live Entertainment): Managing the lifecycle, deployment, and maintenance of event ticketing hardware with an accent on logistics and technical support. Focus on optimizing hardware workflows, managing inventory, and ensuring seamless on-site and remote onboarding for event organizers.

Location: On-site in Düsseldorf, Germany

Company

A global leader in event ticketing technology that empowers organizers of major events like the Grammys and Golden Globes to optimize their brand experience and data insights.

What you will do

• Lead the deployment, maintenance, and decommissioning of hardware devices.
• Oversee hardware orders, replacement processes, return management, and seasonal planning.
• Provide technical guidance for setup via video calls or occasional on-site visits.
• Maintain and optimize hardware inventory lists and tracking tools using Excel and management software.
• Manage hardware-related customer service requests and lead incident response efforts.
• Create high-quality technical guides, video tutorials, and Help Center articles for customer self-service.

Requirements

• Vocational training with a technical focus or a university degree.
• Strong passion for technology and ability to master new technical systems and software quickly.
• Structured, organized, and independent approach to work with excellent time management.
• Experience in hardware logistics, preferably with Scalefusion.
• Analytical thinking to identify trends in hardware defects for Product team feedback.
• Must be based in or able to work on-site in Düsseldorf.

Culture & Benefits

• Opportunity to play a mission-critical role for global brands in the live entertainment industry.
• Work within a sustainable, VC-backed scale-up with true product-market fit.
• Collaboration with a top-tier global team including alumni from Google, Slack, and Salesforce.
• Merit-driven environment that values talent and impact over hierarchy.
• Dynamic, fast-paced culture focused on daily learning and collective growth.