Customer Success Executive (AI)

TL;DR

Customer Success Executive (AI): Leading high-touch, onsite implementations of generative AI solutions within healthcare systems with an accent on clinical workflow integration and operational adoption. Focus on building trusted relationships with hospital leadership, managing complex post-sale delivery, and driving measurable improvements in patient care outcomes.

Location: Must be based in the US, with 25-50% travel required for onsite client work.

Company

hirify.global is a leading generative AI company building the world’s first safety-focused LLM for healthcare to transform patient outcomes.

What you will do

• Serve as a forward-deployed implementation lead, spending multiple days per week onsite at client locations.
• Own post-sale delivery including workflow discovery, solution configuration, and rollout across clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, and IT teams.
• Train nursing and clinical staff on the effective use of AI solutions to ensure sustained adoption.
• Identify opportunities to improve patient care outcomes and operational efficiencies using AI tools.
• Track and present success metrics, including patient outcomes and adoption rates, to internal and client stakeholders.

Requirements

• Bachelor’s degree from an accredited university.
• 5+ years of health systems experience in customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Strong understanding of clinical workflows and healthcare regulatory requirements.
• Ability to satisfy client-specific credentialing requirements, including drug screening and mandatory vaccinations.
• Comfortable operating autonomously in a client-embedded role.

Nice to have

• Experience deploying or scaling AI, digital health, or enterprise SaaS in healthcare settings.
• Background in healthcare consulting or system-wide transformation initiatives.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Work with a team of physicians, AI pioneers, and researchers from top-tier institutions.
• Opportunity to shape category-defining technology in the healthcare AI space.
• High-impact role with direct exposure to hospital leadership and clinical operations.
• Collaborative environment backed by leading healthcare and AI investors.