Senior Customer Experience Program Manager (SaaS)

TL;DR

Senior Customer Experience Program Manager (SaaS): Delivering customer engagement programs to strengthen adoption and elevate the post-sale experience with an accent on community engagement and Voice of Customer initiatives. Focus on scaling one-to-many digital touchpoints and optimizing operational workflows across cross-functional teams.

Location: Remote (Global), Hybrid, or Onsite (Montreal, Quebec City, London, or Weert)

Company

hirify.global is a pioneer in AI-powered search and recommendations, using machine learning to personalize every digital experience for customers and employees.

What you will do

• Execute and scale customer engagement programs via webinars, office hours, and digital touchpoints.
• Evolve the hirify.global Connect community experience by enabling self-service resources and peer-to-peer interactions.
• Partner with Technical Program Managers, Customer Lifecycle Managers, Marketing, and Product teams.
• Coordinate communications, timelines, workflows, and operational readiness for customer initiatives.
• Manage Voice of Customer (VoC) initiatives through feedback collection and insights synthesis.
• Monitor performance metrics and optimize reporting, tooling, and workflow processes.

Requirements

• 5+ years of experience in CX, Customer Success Programs, or Program Management within a SaaS environment.
• Experience executing cross-functional customer engagement programs in a B2B environment.
• Strong project and program management skills with the ability to manage multiple initiatives simultaneously.
• Proficiency with CRM systems, customer engagement platforms, and survey tools.

Nice to have

• Experience supporting customer communities and scaled engagement programs.
• Familiarity with digital customer success and software adoption strategies.
• Ability to translate Voice of Customer feedback into actionable insights.
• Proven collaboration skills with cross-functional and customer-facing technical teams.

Culture & Benefits

• Collaborative, diverse, and trusting work environment focusing on continuous innovation.
• Flexible work modes: In-person, Hybrid, or Remote.
• Culture of seeking new challenges and developing cutting-edge skills.
• Commitment to accessible employment practices and inclusive hiring.