Gaming Support Agent (Gamedev)

TL;DR

Gaming Support Agent (Gamedev): Providing technical and account-related customer support for major game studios with an accent on resolving purchase and gameplay queries. Focus on troubleshooting complex player issues, maintaining high service standards, and staying updated on the latest game releases and branding.

Location: Must be based in Albania, Algeria, Ghana, Kosovo, Nigeria, or Tunisia

Company

A remote-first CX company specializing in customer and player experience for global gaming and tech brands.

What you will do

• Resolve customer support tickets regarding account, technical, purchase, and gameplay issues.
• Stay updated on client projects, game releases, and branding to provide accurate assistance.
• Collaborate with team leads and operations managers to improve support quality.
• Participate in assisted training modules to develop professional skills.
• Ensure high-quality player experience through effective troubleshooting and communication.

Requirements

• English: C1+ proficiency required.
• Must be located in Albania, Algeria, Ghana, Kosovo, Nigeria, or Tunisia.
• In-depth knowledge of video games and passion for the gaming industry.
• Own a modern gaming PC/laptop meeting specific hardware requirements (Windows 11, 8GB RAM, SSD, dedicated GPU).
• Stable internet connection (min 15 Mbps up/down, latency < 120ms).
• Dedicated quiet workspace within your residence.

Culture & Benefits

• 100% remote work environment with no commute.
• Access to comprehensive training and online learning libraries.
• Diverse and inclusive culture with employees from 80+ countries.
• Participation in employee-led communities like hirify.global Gamers and Pride.
• Opportunities for career development and potential contract extension or permanent transition.