Noc Engineer

TL;DR

NOC Engineer: Ensuring seamless 24/7 operations for internal and external clients, focusing on live event control and technical troubleshooting. Focus on maintaining operational systems, swift corrective action, and effective communication with engineering teams, clients, and service providers.

Location: Must live within an hour’s commute of MediaCityUK, Manchester.

Company

NEP Connect, a key part of the globally renowned hirify.global, delivers critical connectivity services, broadcasting live content across the world through cutting-edge satellite and Anylive® fibre infrastructure.

What you will do

• Take charge of live event control, acting as the main contact point around the clock.
• Perform quality control and integrity checks on all video and audio signals.
• Monitor and maintain the performance of operational systems, taking swift corrective action when necessary.
• Communicate effectively with engineering teams, clients, and service providers to ensure smooth operations.
• Utilise NEP Connect’s scheduling systems to manage bookings and ensure flawless service delivery.
• Participate in routine testing, preventive maintenance, and troubleshooting of transmission systems.

Requirements

• HND or Degree in Broadcast/Electronic Engineering, with at least 2 years of experience in a NOC / broadcast operations environment (or equivalent experience).
• A team player with excellent communication skills, able to build strong relationships both internally and externally.
• Keen customer focus and professional etiquette over telephone and talkback.
• A strong understanding of broadcast system standards and hands-on experience with a wide range of equipment is desirable.
• Proficiency in RF and uplink systems is desirable.
• Live within an hour’s commute of MediaCityUK, Manchester.

Culture & Benefits

• Professional, unbiased and credible behaviours in this role are essential at all times.
• The ability to speak and write to be clearly understood by others, using appropriate vocabulary, grammar and style.
• The willingness to move things forward by acting without needing to be asked and without due escalation.
• The ability to cope with difficulty, negotiate obstacles, to optimise performance in the face of adversity.
• The ability to marshal and manage resources (people, funding, materials and support) to achieve a task.
• The ability to recognise clearly and accurately others’ points of view, feelings and needs and the willingness to take these into account.