Customer Marketing Executive (Fintech)

TL;DR

Customer Marketing Executive (Fintech): Supporting the D2C marketing team to drive customer growth and value with an accent on multi-channel communications and regulatory compliance. Focus on executing email campaigns, collaborating with cross-functional teams, and ensuring best-in-class content delivery for retail customers.

Location: Hybrid in London, UK (Minimum 50% office attendance required; initial period of full-time office working for new starters)

Salary: £30,000 per annum

Company

hirify.global is one of the UK’s fastest-growing investment platform businesses, providing award-winning solutions for professional financial advisers and first-time investors.

What you will do

• Plan and execute multi-channel customer communications, including tax year-end campaigns.
• Coordinate with compliance and key stakeholders to ensure asset sign-off and maintain audit trails.
• Write clear and concise marketing briefs to guide content creation.
• Collaborate with Brand, Product, Legal, Compliance, and Data teams to deliver high-quality email content.
• Work with CRM and Strategy & Insights teams to deliver timely, data-driven results.
• Ensure all activities meet regulatory requirements, including consumer duty, to provide good outcomes for retail customers.

Requirements

• 1+ years of experience in customer marketing.
• Knowledge of email marketing and CRM tools.
• Excellent attention to detail and strong proofreading skills.
• Analytical mindset with the ability to interpret data and insights.
• Strong organizational skills, creativity, and curiosity.
• Must be based in or able to work hybridly in London.

Culture & Benefits

• 25 days holiday (increasing with service) plus bank holidays and buy/sell scheme.
• 6% pension with matched contributions and a discretionary bonus scheme.
• Company share schemes, including free shares and BAYE.
• Health Cash Plan and discounted private healthcare.
• Enhanced family leave and an Employee Assistance Programme.
• Supportive, collaborative environment with regular social events and a casual dress code.