Business Travel Consultant (Travel)

TL;DR

Business Travel Consultant (Travel Management): Managing end-to-end business travel requirements for various accounts, including booking, amending, and cancelling flights, rail, and hotels with an accent on service quality and client policy compliance. Focus on utilizing Galileo GDS to process bookings efficiently and resolving complex customer and supplier queries in a fast-paced environment.

Location: Remote (Must have been a resident in the UK for a minimum of 3 years due to security vetting)

Company

A global, multi-award-winning Business Travel Company providing straightforward travel management for progressive organizations.

What you will do

• Process business travel bookings, amendments, and cancellations across flights, rail, and hotels via multiple contact channels.
• Consult with customers to obtain accurate briefs and convert enquiries into bookings.
• Ensure all travel arrangements strictly adhere to the specific client's travel policy.
• Resolve internal and external customer and supplier queries, escalating issues when necessary.
• Maintain accurate data processing in compliance with GDPR and ISO standards.
• Promote preferred partners to maximize supplier income.

Requirements

• Must have been a resident in the UK for a minimum of 3 years for security vetting.
• Professional experience in Business Travel working within a Travel Management Company (TMC).
• Proficiency in Galileo GDS (a technical test will be administered).
• Proven customer service experience and excellent verbal and written communication skills.
• Ability to work accurately under pressure in a fast-paced environment.
• IT literacy with experience in email and web-based programs.

Culture & Benefits

• Remote work arrangement with a standard Mon-Fri (37.5hrs) schedule.
• Generous holiday entitlement and a dedicated day off for your birthday.
• Unlimited referral bonus of £1000 per friend.
• Exclusive hotel and airline discounts.
• Employee Assistance Programme and Staff Awards.
• Inclusive and diverse company culture.