Senior Coordinator (On Program) (Program Management)

TL;DR

Senior Coordinator (Program Management): Leading the on-scholarship experience and pre-departure preparation for the New Colombo Plan with an accent on grants-based administration and risk management. Focus on embedding new operational systems, improving service delivery scalability, and managing high-level government stakeholder relations.

Location: Australia (ideally Adelaide based). Must have authority to live and work in Australia.

Company

hirify.global is a global development and consulting firm that partners with governments and businesses to design and deliver complex programs creating lasting impact across 90 countries.

What you will do

• Supervise a team of Scholarship Coordinators and lead them through significant systems and process changes.
• Manage the full delivery of scholar management services, from pre-departure preparation through the duration of the scholarship.
• Handle escalated cases and provide coaching, quality assurance, and feedback to the coordination team.
• Oversee the accurate recording of scholar risks and incidents, ensuring appropriate escalation to the NCP Secretariat.
• Analyze recurring issues and procedural gaps to propose practical improvements for consistency and compliance.
• Prepare evidence-based reports and advice on scholar trends and system impacts for government clients.

Requirements

• Tertiary qualifications in communications, public relations, or a related discipline, or equivalent professional experience.
• Substantial leadership experience in communications, public diplomacy, and stakeholder engagement.
• Proven experience in developing and executing communication strategies across social media and other channels.
• Demonstrated ability to lead change and continuously improve service delivery and systems.
• Strong analytical capability, including setting and reporting on meaningful KPIs.
• Must be a resident with authority to live and work in Australia.

Nice to have

• Experience working within the university or education sector.
• Experience in alumni engagement.

Culture & Benefits

• Opportunity to work on meaningful global challenges within a diverse workforce of 4,000 staff.
• Strong commitment to equity, diversity, and inclusion in the workplace.
• Support for accessibility and neurodivergent individuals to ensure equal treatment.
• Professional environment focused on delivering positive impact on lives and livelihoods worldwide.