Technical Support Engineer L2 (Network Management)

TL;DR

Technical Support Engineer L2 (Network Management): Delivering high-level technical assistance for NMS and SIEM products with an accent on network troubleshooting and configuration of peripheral networking equipment. Focus on debugging complex networks with mixed media and protocols and collaborating with L3 teams for timely issue resolution.

Location: Hybrid (expectation to work on average 2 days per week from an HPE office)

Company

hirify.global is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, and analyze their data.

What you will do

• Deliver high-quality technical assistance for NMS and SIEM products, including JUNOS Space and Security Analytics (JSA).
• Provide hardware and software technical support, including configuration and troubleshooting of networking devices.
• Document customer networking problems and work closely with L3 teams to ensure timely resolution.
• Contribute to the knowledge base and collaborate with L3 teams to develop product trainings.
• Mentor newly hired support engineers and peers in technical areas of specialty.

Requirements

• Working knowledge of network and service management concepts, L2-L7 protocols, high availability, virtualization, and scripting.
• Hands-on experience with Linux system-level troubleshooting.
• Experience handling large-scale software applications deployment, configuration, and debugging.
• Extensive background in TCP/IP, LAN, WAN, and Security technologies.
• Experience deploying and troubleshooting Virtual Machines (VMWare or KVM) and understanding of K8s and containers.
• Superior verbal and written communication and customer handling skills.

Nice to have

• Experience with Network Management/Element Management Products (FCAPS, SNMP), CLI, NMS Northbound Interfaces, XML, and XSLT.
• Experience with SIEM products such as Arcsight, QRadar, RSA NetWitness, SolarWinds, or McAfee.
• Knowledge of ScreenOS and JUNOS based devices.
• Hands-on experience with Shell, Python, or Ansible scripting.
• Certification on Juniper products or other relevant certifications.

Culture & Benefits

• Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing.
• Investment in personal and professional development with programs to help reach career goals.
• Unconditionally inclusive environment that values varied backgrounds and individual uniqueness.
• Flexibility to manage work and personal needs.