VIP Services Representative (Igaming)

TL;DR

VIP Services Representative (Igaming): Delivering a premium experience to high-value players and supporting the VIP strategy with an accent on relationship management and promotional execution. Focus on building authentic player relationships, analyzing account trends, and managing promotional budgets to strengthen long-term loyalty.

Location: Remote (US). Must be able to obtain and maintain required State Gaming Licenses.

Company

A publicly traded technology company specializing in regulated gaming and sports betting.

What you will do

• Build and maintain strong, authentic, and trusted relationships with VIP customers.
• Manage accounts during coverage support periods to ensure seamless service.
• Coordinate with cross-functional teams to implement the latest promotions, events, and experiences.
• Analyze player data and trends to make quick and confident account decisions.
• Execute reactivation efforts to re-engage inactive high-value users.
• Manage and distribute allotted promotional budgets according to VIP policies and responsible gaming guidelines.

Requirements

• At least 1 year of experience in a sales or account management role.
• Must be able to obtain and maintain required State Gaming Licenses.
• Willingness to travel and work nights and weekends.
• Ability to analyze data and trends to drive decision-making.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.

Culture & Benefits

• Innovation-driven environment that actively embraces AI and emerging technologies to enhance customer experiences.
• Inclusive workplace committed to equal opportunity regardless of background or identity.
• Guidance and support provided through the regulatory state gaming license application process.