Customer Support Consultant (Dental Tech)

TL;DR

Customer Support Consultant (Dental Tech): Providing technical support for 3D scanners and software for dental and hearing professionals with an accent on problem-solving and customer relationship management. Focus on resolving hardware and software issues, managing support cases via CRM, and coordinating with internal departments to improve product quality.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global develops market-leading 3D scanners and software solutions for dental and hearing professionals worldwide.

What you will do

• Provide technical support for 3D scanners and software via online sessions, phone, and email.
• Resolve and escalate technical issues to ensure efficient problem resolution.
• Manage support cases by collecting customer data and recording it in the CRM.
• Interact with other departments to escalate customer feedback and product issues.

Requirements

• English and Ukrainian: Upper-intermediate (B2) level required
• Customer-oriented approach and strong communication skills.
• Logical thinking and problem-solving abilities.
• Stress-resistance and ability to multitask in a professional environment.
• Location: Must be able to work in a hybrid format from the Kyiv office

Culture & Benefits

• Comprehensive benefits including medical insurance and paid sick/child sick leaves.
• 24 working days of annual vacation.
• Comfortable office in UNIT.City with free parking and provided breakfasts and lunches.
• Constant professional growth and development opportunities.
• Occasional business trips to Western Europe.