Onboarding Technician (VoIP)

TL;DR

Onboarding Technician (VoIP): Guiding new customers through the setup, configuration, and successful adoption of the hirify.global platform with an accent on technical accuracy and customer experience. Focus on configuring accounts, performing network troubleshooting, and collaborating with AI-driven onboarding systems to ensure seamless implementation.

Location: Must be based in Ukraine and available for evening/night shifts aligned to U.S. business hours (Mon–Fri 4:00 pm – 3:00 am).

Company

hirify.global is a global leader in AI-powered customer experience and team collaboration platforms, trusted by over 100,000 businesses worldwide.

What you will do

• Assist customers with initial account setup via phone and screen share.
• Configure accounts, call flows, and devices with high attention to detail.
• Perform network checks and basic troubleshooting to ensure successful implementation.
• Deliver training on product features and usage to new users.
• Collaborate with AI-driven onboarding systems by handling escalations and providing insights for improvement.
• Partner with Sales, Product Support, and CRM teams to enhance the overall customer journey.

Requirements

• English: Proficient written and verbal communication required.
• Availability: Must work evening/night shifts (Mon–Fri 4:00 pm – 3:00 am U.S. time).
• Experience in a customer-facing or support role.
• Strong problem-solving, troubleshooting, and active listening skills.
• Basic technical aptitude in software support, device setup, and networking fundamentals.
• Commitment to delivering high-quality customer service.

Nice to have

• Experience with CRM tools and Microsoft Office.
• Prior experience with VoIP systems.
• Basic networking knowledge.
• Exposure to or curiosity about AI tools, automation, or prompt-based systems.

Culture & Benefits

• Comprehensive medical coverage and dental care.
• Insurance plans including life, disability, and critical disease coverage.
• Work-life balance support with PTO, paid sick leave, and paid parental leave.
• Access to ongoing learning and development opportunities.
• Forward-thinking culture focused on innovation and customer success.