In-life 24/7 Operations Professional (Linux)

TL;DR

In-life 24/7 Operations Professional (Linux): Providing incident support and infrastructure maintenance for Enterprise Cloud with an accent on Linux systems, virtualization, and hardware management. Focus on resolving complex faults, deploying infrastructure changes, and collaborating with cross-functional teams to ensure system reliability.

Location: Must be based in Sheffield, UK

Company

hirify.global is the UK’s leading communications group, connecting consumers and businesses through brands like BT, EE, Openreach, and Plusnet.

What you will do

• Provide 24/7 incident support for the Enterprise Cloud infrastructure estate.
• Deploy infrastructure changes and implement service requests to support business operations.
• Collaborate with vendors to resolve complex technical faults.
• Work with Application Support and Service Management teams to troubleshoot high-impact incidents.
• Maintain and manage Linux operating systems and virtual/physical hardware.

Requirements

• Must be based in Sheffield, UK.
• Proficiency in managing Linux operating systems via command line.
• Experience with virtualization technologies such as VMWare ESX, Microsoft Hyper-V, or Kubernetes.
• Sound knowledge of Incident and Change Management processes.
• Strong problem-solving and analytical abilities.
• Effective communication skills for explaining technical concepts to various stakeholders.

Nice to have

• Familiarity with ServiceNow.

Culture & Benefits

• Shift pattern: 12-hour shifts on an 8-day cycle (2 days, 2 nights, 4 days off).
• 10% on-target bonus and competitive pension scheme.
• Equal family leave policy and enhanced women’s health support.
• 25 days annual leave plus bank holidays.
• 24/7 private virtual GP appointments and carer’s leave.
• Exclusive colleague discounts on BT broadband and TV packages.