Lead Customer Success Manager (Wellness SaaS)

TL;DR

Lead Customer Success Manager (SaaS): Managing strategic relationships and driving revenue growth for enterprise clients in the beauty and wellness industry with an accent on account strategy and product adoption. Focus on analyzing customer business models, consulting with C-suite stakeholders, and developing long-term solution roadmaps.

Location: Seattle, Washington, United States

Salary: $100,000 - $130,000 USD

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, helping clients streamline systems and improve customer retention.

What you will do

• Act as a strategic business partner and advocate to create value and revenue for enterprise customers.
• Analyze customer business, market, and revenue models to drive recommendations leveraging hirify.global capabilities.
• Consult with customers to maximize system utilization and collaborate across the organization to resolve challenges.
• Develop long-term account solution strategies and roadmaps in tandem with the product team.
• Maintain strong relationships with stakeholders at all levels, including C-suite and management.
• Monitor customer health and conduct periodic engagements to ensure high satisfaction and retention.

Requirements

• 4+ years of experience in technology-focused customer success or sales roles.
• Proven experience working with large-scale enterprise customers.
• Experience managing SaaS or Cloud technical accounts.
• Strong ability to analyze wellness industry businesses qualitatively and quantitatively.
• Excellent presentation and written communication skills for executive-level interaction.
• Bachelor's degree in Business or a relevant discipline.

Nice to have

• Understanding of the wellness industry.
• Previous Senior-level Program Management or Product Management experience.
• MBA degree.

Culture & Benefits

• Competitive base salary, bonus, and equity through the Employee Stock Option Plan.
• Comprehensive medical, dental, and vision coverage.
• Participation in company 401k plan.
• Unlimited paid time off and paid parental leave.
• Flexible work hours.
• Physical and mental wellbeing programs led by a dedicated Chief Wellness Officer.