Renewals Representative (SaaS)

TL;DR

Renewals Representative (SaaS): Managing the subscription renewal lifecycle for enterprise customers with an accent on client retention and revenue expansion. Focus on negotiating renewals, collaborating with sales and success teams, and optimizing the customer journey based on data analysis.

Location: Sydney, Australia. Visa sponsorship is not available for this position.

Company

hirify.global is a global observability platform that provides companies with intelligent insights into their complex systems to thrive in an AI-first world.

What you will do

• Own the renewal lifecycle by negotiating and finalizing contracts with customer decision-makers and end-users.
• Drive account growth and focus on client retention and revenue expansion within an assigned book of business.
• Collaborate cross-functionally with sales and customer adoption teams to identify expansion opportunities.
• Support strategic initiatives to develop and implement customer retention and expansion programs.
• Analyze renewal data and customer feedback to optimize the renewal process and overall customer experience.

Requirements

• 7+ years of experience in sales, contract renewals, or customer success.
• Proven track record of achieving high renewal rates and revenue retention.
• Strong understanding of business success drivers across various industry sectors.
• Excellent communication and relationship-building skills for interacting with internal and external stakeholders.
• Strong analytical skills and experience using data to inform strategy and decision-making.
• Must have existing eligibility to work in Australia.

Culture & Benefits

• Flexible workforce model offering options for fully office-based, fully remote, or hybrid work.
• Commitment to a diverse, welcoming, and inclusive environment.
• Support for professional and business success through a flexible and empowering culture.

Hiring process

• Verification of identity and employment eligibility.
• Mandatory criminal background check.