Customer Success Manager (Proptech)

TL;DR

Customer Success Manager (Proptech): Managing a portfolio of enterprise customers to drive onboarding, adoption, and long-term value realization within an energy and prop-tech platform with an accent on energy efficiency and sustainability outcomes. Focus on translating energy data into actionable outcomes and managing complex stakeholder relationships across property and operations teams.

Location: Hybrid (North Sydney, NSW)

Salary: 110,000 AUD

Company

A fast-growing energy and prop-tech company focused on helping customers improve energy efficiency and sustainability outcomes.

What you will do

• Own and manage a portfolio of enterprise customers to ensure long-term value realization.
• Drive onboarding, platform adoption, and ongoing engagement.
• Support renewals and proactively identify growth opportunities within accounts.
• Act as the voice of the customer across Product, Sales, and Engineering teams.
• Help customers translate complex energy data into actionable business outcomes.
• Manage stakeholder relationships across property, sustainability, and operations teams.

Requirements

• Customer Success or Account Management experience in a B2B environment.
• Strong stakeholder management and communication skills.
• Commercial mindset with proven experience supporting renewals.
• Experience with CRM systems, such as HubSpot.
• Location: Must be based in or able to work hybrid in North Sydney, NSW.

Nice to have

• Experience in SaaS, energy, IoT, proptech, or infrastructure.

Culture & Benefits

• Competitive salary and benefits package.
• Hybrid working arrangement (3 days office / 2 days remote).
• Strong career growth potential in a high-impact environment.
• Opportunity to work in a sustainability-focused business.