Specialist Customer Service with Italian (Fintech)

TL;DR

Specialist Customer Service (Fintech): Providing B2B customer support for the Swiss market with an accent on financial queries, account reconciliation, and written Italian communication. Focus on resolving complex transactional issues and maintaining strong relationships with internal stakeholders and external business partners.

Location: Hybrid in Warsaw, Poland

Company

hirify.global is a global leader in payments technology, powering the growth of millions of businesses across five continents.

What you will do

• Handle B2B customer service for the Swiss market primarily via written Italian communication.
• Provide support for financial queries, including transactional business and basic accounting.
• Answer product-related questions and implement contract changes.
• Prepare customer reports, account statements, and conduct reconciliations.
• Collaborate with internal stakeholders and external business partners to find optimal solutions.
• Assist in team problem-solving activities and implementation of agreed solutions.

Requirements

• Fluent Italian (minimum B2 level).
• Very good proficiency in English and Polish.
• Proactive approach and team player mentality.
• Customer-centric mindset with high attention to detail.
• Must be based in or able to work in a hybrid model in Warsaw, Poland.

Nice to have

• Experience in customer service within an international environment.

Culture & Benefits

• Private medical and life insurance.
• Access to MyBenefit Platform.
• Holiday allowance and meal allowance.
• Public transportation allowance.
• Annual bonus and referral program.