Support Manager (iGaming)

TL;DR

Support Manager (iGaming): Providing first-line support and operational monitoring for a game aggregator API with an accent on client request resolution and infrastructure stability. Focus on processing Jira helpdesk tickets, maintaining gaming infrastructure performance, and coordinating with partners.

Location: Georgia

Company

hirify.global provides a robust Game Aggregator API that streamlines content aggregation for online casinos.

What you will do

• Process client requests within the Jira helpdesk system.
• Maintain the performance and stability of the gaming infrastructure.
• Interact with associated internal departments and partners' helpdesk systems.
• Work according to a 2/2/3 schedule from 10 am to 10 pm (GMT+3).

Requirements

• Higher or incomplete higher education (technical degree is an advantage).
• English: B2+ level required.
• Russian: B2+ level required.
• Experience working with helpdesk systems is desirable.

Nice to have

• Experience in second-line technical support.

Culture & Benefits

• Private health insurance and sports benefits.
• Comprehensive Mental Health Program.
• Free online English lessons and local language courses.
• Paid time off and maternity leave support.
• Referral program rewards.
• Opportunities for upskilling via internal workshops and professional conferences.