Operations Agent (Fintech)

TL;DR

Operations Agent (Fintech): Managing core credit operations and customer interactions with an accent on regulatory compliance, KYC/AML verification, and credit application analysis. Focus on ensuring high-quality customer experiences and optimizing internal workflows within a fast-paced fintech environment.

Location: Must be based in Stockholm (Onsite role).

Company

hirify.global is a fintech company dedicated to improving financial wellbeing by helping customers refinance expensive consumer credit.

What you will do

• Analyze and evaluate credit applications to produce transparent offers.
• Ensure compliance with credit policies and regulatory standards.
• Communicate with customers via email, chat, phone, and social media.
• Perform administrative tasks including AML/KYC checks and customer verification.
• Suggest and implement improvements to internal processes and workflows.
• Collaborate with a cross-functional team to maintain high service quality.

Requirements

• Native-level Swedish and fluent English required.
• Must be based in Stockholm.
• Experience with internal tools, multi-step workflows, or case management systems.
• Strong analytical thinking and pattern recognition skills.
• Ability to investigate issues and distinguish between user errors and system bugs.
• Commitment to ethical work and helping customers regain financial control.

Nice to have

• Experience in fintech operations, KYC/KYB processes, or quality assurance.
• Knowledge of other core market languages (German, Finnish, or Norwegian).

Culture & Benefits

• Part-time schedule averaging 65 hours per month (10–15 hours per week).
• Modern office in central Stockholm.
• Diverse, international, and supportive team environment.
• Opportunities for professional learning and career progression.
• Wellness perks, snacks, and team social events.