Support Specialist (Fintech)

TL;DR

Support Specialist (Fintech): Providing high-quality technical support for hirify.globalGo products and services with an accent on troubleshooting ERP integrations and add-on modules. Focus on managing support cases, documenting bugs, and enhancing customer experience through technical problem-solving.

Location: Hybrid in Östersund, Sweden

Company

hirify.global is a global leader in cloud-based spend management solutions that use AI to automate accounts payable and simplify finance processes.

What you will do

• Provide qualified technical support for hirify.globalGo products to ensure customer success.
• Investigate, troubleshoot, and analyze technical issues, including ERP integrations and add-on modules.
• Reproduce technical issues, document bugs, and escalate them to internal teams.
• Take full ownership of support cases and drive them toward resolution with proactive follow-up.
• Collaborate with internal teams to resolve complex technical challenges efficiently.
• Create and maintain user guides, documentation, and support materials.

Requirements

• Strong communication skills in both Swedish and English, written and spoken.
• Must be able to work in a hybrid model in Östersund, Sweden.
• Strong problem-solving mindset with curiosity to understand root causes.
• Ability to manage multiple cases and maintain ownership until resolution.
• Team-oriented attitude and drive for continuous professional growth.

Nice to have

• Knowledge of finance and accounting principles.
• Experience with Microsoft SQL or other database systems.
• Previous experience in technical support or customer-facing environments.

Culture & Benefits

• Positive work environment with supportive leadership and great development opportunities.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Paid time off and retirement benefits.
• Culture focused on removing complexity and balancing professional impact with personal time.