Incident Manager

TL;DR

Incident Manager (Infrastructure): Overseeing and managing the entire incident resolution process within the organization with an accent on communication, coordination, and swift service restoration. Focus on leading incident response, conducting post-incident reviews, and implementing process improvements to safeguard business operations.

Location: Must be based in or able to work from Nicosia, Cyprus or Greece (Hybrid)

Company

A well-established, fast-growing group operating in the engineering and infrastructure sector.

What you will do

• Serve as the primary point of contact for production incidents and service disruptions.
• Lead and coordinate the incident response process to ensure timely resolution.
• Manage stakeholder communications and status updates during incidents.
• Prioritize and escalate incidents based on impact and urgency.
• Conduct post-incident reviews and implement improvements to prevent recurrence.
• Provide incident management training and guidance to IT teams.

Requirements

• BSc/MSc in Computer Science, Information Technology, Engineering, or a related field.
• At least 2 years of experience in a similar incident management role.
• Proficiency with incident monitoring and response platforms like Pagerduty, NewRelic, Zabbix, or Elastic.
• Strong knowledge of incident management processes and best practices.
• Ability to work well under pressure and handle multiple incidents simultaneously.
• Availability for on-call schedule rotation.

Nice to have

• ITIL Foundation or Certified Incident Manager (CIM) certifications.
• Familiarity with IT infrastructure, systems, networks, and applications.
• Experience in Problem Management.

Culture & Benefits

• Attractive remuneration package with performance-related rewards.
• Food allowance provided.
• Intellectually stimulating work environment.
• Opportunities for continuous personal development and international training.

Hiring process

• Intro chat with Talent Acquisition.
• Online technical challenge.
• First interview with the team.