BMC Helix ITSM Engineer (ITSM)

TL;DR

BMC Helix ITSM Engineer (BMC Helix): Supporting and improving enterprise ITSM platforms and operational processes with an accent on L3 technical support, workflow automation, and REST-based integrations. Focus on optimizing platform functionality within a customized enterprise setup and implementing BMC's AI capabilities.

Location: Remote, Hybrid, or Onsite within specified European countries

Salary: EUR 1000 - 1800 per month (gross)

Company

hirify.global is a global IT services provider specializing in software development and consulting for enterprise clients across multiple industries.

What you will do

• Provide L3 technical support for BMC Helix during ongoing operations and enhancement projects.
• Configure and develop workflows within BMC Helix ITSM, Knowledge, and Digital Workplace.
• Utilize Innovation Studio to deliver and maintain functional changes.
• Build and maintain REST-based integrations with third-party systems for data ingress and egress.
• Gather requirements from functional and process owners and document technical designs.
• Perform administration tasks, including the onboarding of users into the platform.

Requirements

• 5+ years of hands-on experience supporting and developing BMC Helix ITSM in customer-focused organizations.
• Practical experience across the BMC Helix development life cycle, including Innovation Studio.
• Proven expertise in building workflows and automations within BMC Helix.
• Experience integrating BMC with external systems via REST.
• English: Upper-Intermediate (B2) or higher required.
• Location: Must be based in one of the listed European countries.

Nice to have

• Experience with BMC Helix Discovery and/or CMDB.
• Knowledge of Microsoft Azure and experience integrating with Azure DevOps.
• BMC Helix or ITIL certifications.
• Exposure to BMC's AI capabilities.
• Experience in the insurance industry or other regulated environments.

Culture & Benefits

• Flexible work options: choose between fully remote, hybrid, or office-based work.
• Professional growth through mentoring, adaptation systems, and a comprehensive corporate training portal.
• Compensation for professional certifications (AWS, PMP, etc.) and English language courses.
• Private health insurance and compensation for sports activities.
• Opportunity to earn annual bonuses based on expertise and participation in company activities.
• Engaging corporate life including parties, pizza days, and a variety of office perks.