Head of Customer AI Transformation (AI)

TL;DR

Head of Customer AI Transformation (AI): Leading the internal AI Transformation Factory to evolve post-sales motions and drive customer adoption of hirify.global's AI platform with an accent on operational redesign and AI activation models. Focus on building ROI-validated use case libraries, converting seats to AI products, and driving cross-functional alignment between Product and Engineering.

Location: Remote (depending on US state) or Hybrid in San Francisco or New York. Must be based in the US.

Salary: $178,400 – $262,000 (base range depends on US pay zone).

Company

hirify.global is a leading platform for human + AI collaboration used by millions of teams worldwide to achieve their most important goals.

What you will do

• Lead the AI Transformation Factory to redesign post-sales motions and evolve the CS organization into an AI-activation model.
• Develop an ROI-validated AI use case library structured by persona and vertical to be embedded in CS tooling.
• Implement playbooks and commercial tools to enable seat-to-AI conversion during the renewal workflow.
• Transition core services delivery to AI activation, redefining implementation roles and pricing packaging.
• Run targeted proofs of concept with strategic customers to validate AI use cases in real-world environments.
• Drive cross-functional operationalization across Product, Engineering, Finance, and Legal to ship changes rapidly.

Requirements

• 8+ years of leadership experience in customer success, professional services, rev ops, or product management within enterprise SaaS.
• Proven track record of transforming internal operating models and upskilling large teams.
• Strong technical fluency in generative AI, agent orchestration, and LLM-based enterprise platforms.
• Experience with revenue targets, pricing strategy, and services P&L management.
• Must be based in the US (remote or hybrid).
• Exceptional executive presence with the ability to translate complex AI capabilities into business outcomes.

Culture & Benefits

• Comprehensive mental health, wellness, and fitness benefits.
• Professional career coaching and support.
• Inclusive family building benefits.
• Long-term savings and retirement plans.
• In-office culinary options for employees in hybrid setups.