Bilingual Customer Success Manager (Fintech)

Location: Hybrid role based in Markham, Ontario, Canada

Salary: $50,000–$55,000 per year, plus $7,000–$14,000 in commissions and benefits

Company

hirify.global provides payment technology and software solutions for buyers, sellers, merchants, financial institutions, and cardholders worldwide.

What you will do

• Drive revenue growth through cross-sell, upsell, and pricing opportunities across a merchant portfolio.
• Build trusted client relationships, improve retention, and support long-term merchant satisfaction.
• Lead onboarding and expansion activities, including new location setups, POS integrations, and equipment rollouts.
• Own client issues end to end, reduce escalations, and ensure timely follow-up and resolution.
• Use portfolio data and performance insights to identify growth opportunities and improve account outcomes.

Requirements

• Fluency in French and English, with strong written and verbal communication skills.
• Experience in sales or business-to-business customer service with a record of delivering results.
• Strong negotiation, influencing, phone-based relationship-building, and needs-discovery skills.
• Proactive approach with excellent time management and organizational skills.
• Comfort using Microsoft Word, Excel, Outlook, and internal business systems.

Culture & Benefits

• Opportunities for career growth, learning, development, and on-the-job experience.
• Supportive and inclusive environment that values curiosity, ownership, innovation, and collaboration.
• Benefits package, commissions, and global employee assistance support.
• Community and charity initiatives, plus recognition for employee achievements.