Senior Customer Success Manager (Federal)

TL;DR

Senior Customer Success Manager (Federal/SaaS): Managing strategic relationships with large US federal agencies to ensure product retention and business value with an accent on executive stakeholder alignment and translating technical security concepts into actionable outcomes. Focus on navigating complex government regulatory landscapes and coordinating cross-functional teams to accelerate growth within the public sector.

Location: Must be based in the US (specifically Maryland, Virginia, or Washington DC) and must remain living in the US while in this role.

Salary: $151,000 — $207,900 USD OTE

Company

hirify.global is a leading identity security company building trusted infrastructure that enables organizations to safely embrace AI and secure every identity.

What you will do

• Develop and nurture strong relationships with federal agencies to ensure retention and significant return on investment.
• Create and implement proactive customer success plans and Strategic Business Reviews (SBRs) to accelerate growth.
• Act as a strategic liaison between customers and internal Sales, Support, Engineering, and Product Management teams.
• Identify renewal risks and collaborate with internal teams to remediate and spot expansion opportunities.
• Guide customers through the adoption of new products and features to transition into the agentic AI era.

Requirements

• 5+ years of experience in customer success, account management, or consulting managing large, complex federal agencies.
• US Citizenship required; must be eligible to obtain government clearance.
• Must be a U.S. Person and remain resident in the United States.
• Deep understanding of government regulatory and compliance requirements.
• Exceptional communication skills for engaging with C-level executives and agency leaders.
• Willingness to travel up to 25%.

Nice to have

• Experience with enterprise security tools.
• Active government security clearance.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) and flexible spending account (FSA).
• Paid time off (PTO) and parental leave.
• Equity options where applicable.
• Immersive in-person onboarding experience to accelerate impact and team connection.