Support Engineer I, Automation (AI)

TL;DR

Support Engineer I, Automation (AI): Maintaining and triaging automated platforms for drug discovery and bioengineering with an accent on electro-mechanical troubleshooting and system reliability. Focus on resolving instrument faults, optimizing workcell operations, and ensuring seamless shift handoffs.

Location: Onsite in Cambridge, MA, USA

Company

hirify.global is building Scientific Superintelligence™ to accelerate discovery across medicine, materials, and energy using autonomous AI Science Factories.

What you will do

• Monitor and maintain AISF workcells, triaging instrument faults and software errors during the second shift.
• Coordinate with Research Operations scientists to prioritize recovery efforts and maintain experiment progress.
• Troubleshoot electro-mechanical and software systems to resolve failures or stabilize them for day-shift handoff.
• Identify and report recurring failure patterns to the engineering team for root cause analysis.
• Perform routine maintenance, setup, and teardown to ensure workcell reliability.
• Document all shift events and outstanding issues for clear communication with the day team.

Requirements

• Bachelor's degree in Engineering, Biology, Chemistry, Materials Science, or equivalent hands-on experience.
• 1+ years of hands-on experience with lab automation or production operations in life or physical sciences.
• Ability to independently troubleshoot electro-mechanical equipment and software systems.
• Strong written communication skills for shift documentation.
• Willingness and availability to work a 2–10 PM weekday schedule on site in Cambridge, MA.

Nice to have

• Experience with liquid handlers, plate-based workflows, or high-throughput screening.
• Familiarity with lab scheduling or workflow orchestration software like Cellario.
• Basic scripting skills in Python or C# for log analysis and diagnostics.
• Exposure to robotic integration platforms or multi-instrument workcell environments.
• Background in a 24/7 or multi-shift operations environment.

Culture & Benefits

• Fast-paced startup environment focused on solving historic scientific challenges.
• Culture guided by values of truth, trust, curiosity, grit, and velocity.
• Commitment to equal employment opportunity and diversity.