Global Customer Quality Manager (Manufacturing)

TL;DR

Global Customer Quality Manager (Manufacturing): Managing end-to-end customer quality issues and driving systemic corrective actions across global operations with an accent on rapid containment and root cause analysis. Focus on enforcing 8D methodologies and leading global read-across processes to prevent recurrence across product lines.

Location: Pelzer, SC or Westerville, OH, United States. Must be legally authorized to work in the US without sponsorship

Company

hirify.global provides critical digital infrastructure and continuity solutions for data centers and communication networks.

What you will do

• Serve as the primary global interface for customer quality issues and escalations.
• Lead disciplined problem-solving using 8D, 5-Why, and root cause methodologies.
• Drive global read-across processes to prevent recurrence across similar products, processes, and locations.
• Collaborate with Manufacturing, Supplier Quality, Engineering, and Field Service teams to ensure alignment.
• Track and report key metrics including Customer Complaints, FPY/FFPY, and COPQ.
• Represent the organization in customer audits, reviews, and executive-level escalation meetings.

Requirements

• 7+ years of experience in Quality, Manufacturing, or Customer Quality roles.
• Proven experience managing global customer accounts and escalations.
• Strong expertise in 8D, Root Cause, and PFMEA methodologies.
• Experience within automotive, industrial, or data center manufacturing environments.
• Ability to lead cross-functional teams in high-pressure situations.
• Must be legally authorized to work in the United States; sponsorship will not be provided

Culture & Benefits

• Opportunity to lead global quality operations and protect customer experience.
• Exposure to executive-level reporting and cross-functional leadership.
• Inclusive work environment promoting equal opportunities for all employees.