Senior User Support Specialist (Identity Management)

TL;DR

Senior User Support Specialist (Identity Management): Providing identity management, access control, and technical support for a mission-critical U.S. Coast Guard program with an accent on user administration and complex workstation troubleshooting. Focus on managing Active Directory, Azure, and Exchange environments while automating processes via PowerShell.

Location: Hybrid in St. Louis, MO. Active Secret Clearance required.

Salary: $62,000 - $82,000 Annually

Company

hirify.global is a government IT transformation company delivering innovative IT services and solutions to improve how government agencies operate and serve citizens.

What you will do

• Act as an advanced technical escalation point for user administration, account management, and complex workstation network troubleshooting.
• Perform root cause analysis and implement definitive solutions for systemic issues.
• Install, configure, and maintain critical software tools and author internal technical guides and FAQs.
• Mentor junior team members and oversee the processing of complex access requests.
• Manage high-volume queues to ensure all established Service Level Agreements (SLAs) are met.

Requirements

• Active Secret Clearance.
• DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
• Deep proficiency in Windows operating systems, Active Directory, and Azure.
• Expert knowledge of Exchange Admin Center and shared mailbox infrastructure.
• Ability to write and safely run PowerShell scripts to automate administration processes.
• 6-9 years of relevant experience.

Nice to have

• Experience leading teams within DoD or U.S. Coast Guard service desk environments.
• Advanced experience with ServiceNow (SNOW) or equivalent enterprise ticketing software.
• Strong familiarity with ITIL service management frameworks and SLA reporting.

Culture & Benefits

• Flexible work environment.
• Learning and Development platform including certification preparation content.
• Training, Education, and Certification Assistance.
• Employee Assistance Program (EAP) and corporate discounts.
• Internal Mobility Program and Referral Bonus Program.
• Pet Insurance.

Hiring process

• Virtual video interview with the hiring manager (camera and photo ID required).
• Enhanced Biometrics ID verification screening.
• Comprehensive background check including criminal and employment history for the past 7 years.