Resident Liaison Officer

TL;DR

Resident Liaison Officer: Acting as the primary point of contact for residents regarding planned property works with an accent on stakeholder communication, consultation, and support. Focus on managing resident expectations, coordinating engagement events, and ensuring smooth delivery of maintenance and regeneration projects within the community.

Location: Must be based in or able to work in Romford, United Kingdom

Salary: £39,276 - £42,771

Company

hirify.global is a local government authority managing over 11,000 homes with a focus on regeneration, sustainability, and delivering essential housing services to the community.

What you will do

• Serve as the first point of contact for residents regarding planned maintenance and upgrade works.
• Communicate effectively with residents, leaseholders, contractors, and project managers.
• Coordinate and provide administrative support for resident consultation events and meetings.
• Assist in producing communication materials and literature for tenants.
• Monitor tenant satisfaction and address queries or concerns throughout the project lifecycle.
• Collaborate with internal teams including Repairs, Asset Management, and Communications.

Requirements

• Must have a full driving licence and access to a vehicle for work purposes.
• Experience in customer service, housing, or a related service delivery area.
• Ability to handle challenging situations effectively with a commitment to inclusion and equality.
• Confident in using social media and remote communication tools like Microsoft Teams.
• Good general level of education (GCSE standard).
• Ability to work flexible hours, including some evenings and weekends for consultation events.

Culture & Benefits

• Opportunity to contribute to significant regeneration and net-zero carbon initiatives.
• Supportive environment focused on professional development and community impact.
• Commitment to equality, diversity, and inclusive recruitment practices.
• Work within a team dedicated to transforming housing service delivery.