Customer Success Manager (iGaming)

TL;DR

Customer Success Manager (iGaming): Managing and coordinating B2B client relationships and project delivery with an accent on account management strategy and KPI achievement. Focus on presenting product value, coordinating cross-functional teams, and optimizing service quality through technical tools.

Location: Rīga, Latvia

Salary: EUR 2,400 - 2,700 monthly

Company

A global leader in providing live gaming services and online gaming software for the world's leading gaming operators.

What you will do

• Manage and coordinate B2B client meetings for both new and ongoing projects.
• Implement and execute the company's account management strategy.
• Present product data and showcase services to clients.
• Coordinate internal teams to ensure projects remain on track and hit KPIs.
• Inform clients about the latest technical tools to improve service quality.

Requirements

• Proven experience in B2B account management and maintaining business relationships.
• Strong networking, collaboration, and negotiation skills.
• Data-driven mindset for making informed business decisions.
• Ability to work independently and adapt quickly to new environments.
• Proficiency in MS Office tools.
• Strong English skills (both spoken and written) for international collaboration.

Nice to have

• Experience in the iGaming industry.
• Experience in client relationship management.

Culture & Benefits

• Comprehensive health insurance, including therapy sessions and wellness events.
• Career growth opportunities through professional training and courses.
• Paid day off for volunteering and bonuses for significant life events.
• Lifestyle discounts for restaurants, beauty salons, and spas.
• Dynamic work environment with regular team-building activities and corporate events.