Customer Success Manager (Marketing)

TL;DR

Customer Success Manager (Marketing): Managing client relationships for high-growth DTC brands with an accent on account retention, growth, and proactive communication. Focus on leading client calls, identifying upsell opportunities, and coordinating internally to ensure deliverable success.

Location: Remote (Global). Must be available to work EST hours.

Salary: $900–$2,500 USD per month

Company

hirify.global is a tech-enabled growth firm helping leading DTC brands scale using performance marketing and proprietary AI-powered tools.

What you will do

• Serve as the primary point of contact for assigned client accounts post-sale.
• Lead client calls to manage escalations and resolve concerns professionally.
• Identify and drive upsell and expansion opportunities within existing accounts.
• Monitor client health and proactively mitigate risks to prevent churn.
• Coordinate with internal teams to ensure client needs and deliverables are met.
• Manage onboarding processes and maintain accurate records in the CRM.

Requirements

• Must be available to work EST hours.
• Excellent spoken and written English (C1+).
• Prior experience in CSM, account management, or client-facing support.
• Confidence in leading difficult conversations and commercial discussions.
• Strong organizational skills to manage multiple high-growth accounts.
• Experience working with CRM tools.

Culture & Benefits

• Fully remote work environment ("work from wherever you want").
• Opportunity to work with a team of A-players and high-growth brands.
• Access to proprietary AI-powered growth tools and playbooks.
• Fast-paced, results-oriented culture with a strong performance guarantee.