Content & Comms Manager (Fintech)

TL;DR

Content & Comms Manager (Fintech): Managing organic social channels and member communications for a modern financial membership platform with an accent on high-quality content creation and user engagement. Focus on scaling social presence across TikTok and Instagram and optimizing lifecycle campaigns via Braze.

Location: Hybrid (London, UK) - Must be based in the UK and work from the Hoxton office at least 3 days a week, including Mondays.

Salary: £42,416 - £55,972 per year

Company

A financial membership startup building a fair and flexible credit/debit product that rewards members through independent partners.

What you will do

• Own and produce the content calendar across Instagram, TikTok, LinkedIn, and Reddit.
• Create high-quality short-form videos, static assets, and carousels using Figma and CapCut.
• Manage end-to-end influencer and creator relationships, including research, contracting, and creative approval.
• Build, QA, and execute email and push campaigns using Braze, focusing on lifecycle stages and behavior segmentation.
• Collaborate with Partnership and Performance Marketing teams to bring reward partners to life through editorial and social content.
• Track engagement and conversion metrics to optimize future campaigns and content strategies.

Requirements

• Must be based in the UK and able to commute to the Hoxton office at least 3 days a week.
• Proven experience producing social-native content (video, static, carousels) with a strong visual instinct.
• Hands-on experience with Braze for campaign management, canvases, and segmentation.
• Exceptional writing skills with the ability to adapt to a sharp, direct, and cheeky brand voice.
• Proficiency as an AI power user to accelerate workflows without sacrificing quality.
• Experience in community building and managing creator relationships.

Nice to have

• Experience working in a startup or scale-up environment.
• Background in Fintech, D2C, or consumer lifestyle brands.
• Experience with A/B testing for copy, CTAs, and creative variants.

Culture & Benefits

• Office-first culture in Hoxton with a terrace, barista coffee, and regular team breakfasts/lunches.
• 35 days of total leave (27 days annual leave plus 8 public holidays).
• Two annual team-building offsites, one within the UK and one abroad.
• Private healthcare provided by Bupa.
• Annual learning and training allowance of £750.
• Equity through stock options valued between £27,576 and £46,215.

Hiring process

• Introductory call with the team (45 mins).
• Case interview or take-home assignment.
• Two-hour face-to-face interview covering professional experience and values fit.
• Reference checks with a previous manager and a peer.