Lead Content Designer (AI Healthcare)

TL;DR

Lead Content Designer (AI Healthcare): Designing and optimizing conversational experiences for AI-powered healthcare assistants with an accent on clarity, empathy, and safety in high-stakes environments. Focus on building conversational design frameworks, defining content standards for LLMs, and scaling trusted user experiences in regulated digital health tools.

Location: Must be based in the United States

Salary: $135,000–$165,000 per year

What you will do

• Lead content strategy across major product areas, aligning user needs with business and clinical goals.
• Design and optimize UX writing and content systems for mobile and web applications in high-stakes healthcare workflows.
• Build conversational design frameworks for AI-powered chatbots, including flows, intents, and responses.
• Partner with AI, clinical, and legal teams to develop safe and compliant generative AI communication standards.
• Establish content guidelines, voice and tone systems, and governance models across product experiences.
• Mentor other content designers and contribute to organizational design maturity and hiring.

Requirements

• 8–10 years of experience in content design, UX writing, or a related discipline.
• Must be based in the United States.
• Strong expertise in conversation design and dialogue systems for virtual assistants.
• Working knowledge of LLMs, generative AI, and prompt design within regulated environments.
• Experience in digital health or highly regulated industries is strongly preferred.
• Proficiency with Figma and experience working in Agile/Scrum environments.

Culture & Benefits

• Competitive salary with eligibility for performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Flexible vacation policy and paid sick, safe, and caregiver leave.
• Remote-friendly and flexible work environment.
• Professional development and career growth opportunities in an innovative organization.
• Inclusive culture focused on collaboration and diversity.