System Administrator (RegTech)

TL;DR

System Administrator (RegTech): Providing first-level IT support and hardware/software troubleshooting for internal users with an accent on Microsoft 365 and Active Directory management. Focus on resolving technical issues, managing user lifecycles, and ensuring seamless workstation configuration.

Company

hirify.global is a leading international provider of regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech) for the financial services industry.

What you will do

• Provide first-level contact and problem resolution for hardware, software, and application issues.
• Troubleshoot and resolve issues related to Microsoft 365 applications, including Word, Excel, Teams, and Outlook.
• Diagnose and repair hardware problems on laptops, desktops, and peripherals.
• Manage user account lifecycles, including onboarding, offboarding, and permissions in Active Directory and Azure AD.
• Document all help desk interactions and resolutions within a professional ITSM tool.
• Set up and configure new workstations and assist with basic network connectivity (Wi-Fi, VPN).

Requirements

• 1-2+ years of experience in an IT support or service desk role.
• Proven experience troubleshooting Microsoft 365 and providing laptop hardware support.
• Fluent in French and English, both written and spoken.
• Experience using a professional IT Service Management (ITSM) tool for ticket logging.
• Customer-centric mindset with a passion for solving technical problems.

Nice to have

• Relevant certifications such as Microsoft 365 Fundamentals.
• ITIL Foundation certification.

Culture & Benefits

• Opportunity to work at a global market leader within an agile and innovative culture.
• Ownership of high-profile international projects and access to global internal mobility initiatives.
• Wide range of technical and functional training and mentorship opportunities.
• Supportive and transparent environment with a commitment to diversity and frequent team events.