Customer Service Administrator

TL;DR

Customer Service Administrator (Customer Support): Managing key company accounts for major retail brands with an accent on order dispatch and internal coordination. Focus on maintaining customer records, resolving complaints, and optimizing finished goods holding.

Location: Onsite in Belfast

Company

A key global provider of sustainable packaging solutions on a mission to make all packaging recyclable, reusable, or compostable.

What you will do

• Administer key company accounts for major retail brands.
• Organize the dispatch of finished goods through communication with internal and external sources.
• Maintain and update customer records and handle customer complaints efficiently.
• Interface with Production, Scheduling, and Quality teams to monitor customer orders.
• Collate and generate internal production requirements and weekly reports using Excel.
• Support the Customer Service and Supply Chain teams with general administrative duties.

Requirements

• Experience in customer service administration.
• Proficiency in Excel for data collation and reporting.
• Ability to liaise effectively with multiple supply chain stakeholders.
• Must be based in or able to work onsite in Belfast.

Culture & Benefits

• Opportunity to contribute to global environmental sustainability and protect the planet.
• Safe, supportive work environment where employees can make a tangible impact.
• Collaborative culture integrating office excellence with shop floor innovation.