Credit Controller (Insurance)

TL;DR

Credit Controller (Insurance): Managing outstanding invoices and supporting cash-flow operations within the claims management department with an accent on debt recovery and account reconciliation. Focus on resolving non-payment queries, maintaining accurate client records, and ensuring financial compliance through effective communication and organizational skills.

Location: Hybrid role based in Stoke-on-Trent, UK

Company

A specialist professional services and technology firm providing risk and insurance solutions to global businesses.

What you will do

• Handle specific ledgers of accounts within the finance team.
• Chase outstanding debt via telephone, email, and spreadsheet tracking.
• Process and generate reminder letters and monthly statements.
• Liaise with sales ledger and accounts receivable teams to resolve queries.
• Investigate and resolve issues related to non-payment of invoices.
• Maintain accurate client details and account records while promoting client goodwill.

Requirements

• Experience in Insurance Claims is required.
• Strong attention to detail and high level of accuracy.
• Excellent organizational and prioritization skills.
• Ability to work effectively both in a team and independently.
• Proficiency in IT, specifically Word and Excel.
• Excellent written and verbal communication skills.

Culture & Benefits

• 25 days holiday, increasing with service, plus option to purchase extra days.
• Pension scheme with 5% employer contribution.
• Life assurance (x4 salary).
• Access to a reward platform with discounts for over 800 retailers.
• Support for professional qualifications and leadership training.
• Flexible working policies and inclusive employment benefits.

Hiring process

• CV Review
• Initial Phone Call
• Interview