Manager, Customer Success International (LegalTech)

TL;DR

Manager, Customer Success International (LegalTech): Leading and scaling a team of Customer Success Managers to drive retention, adoption, and long-term growth across EMEA and APAC regions. Focus on establishing regional operational excellence, managing complex customer portfolios, and ensuring consistent value realization through data-driven strategies.

Location: Hybrid role based in London, must be in office at least 3 days a week.

Company

hirify.global transforms how the world’s top law firms operate through innovative software and AI-driven solutions.

What you will do

• Lead, coach, and develop a high-performing team of International Customer Success Managers.
• Own renewal processes, forecasting, and customer health outcomes across international portfolios.
• Drive consistency and scalability of success processes, playbooks, and reporting across regions.
• Partner with Sales, Product, and Engineering to ensure customer feedback informs roadmap prioritization.
• Act as an escalation point for strategic or at-risk international accounts.
• Contribute to the evolution of global Customer Success strategy with a focus on international market needs.

Requirements

• Proven experience leading Customer Success or Account Management teams in a global or international context.
• Strong record of driving adoption, retention, and value realization across diverse customer segments.
• Ability to operate effectively across different regions, cultures, and time zones.
• Executive-level communication skills for engaging senior customer stakeholders.
• Data-driven mindset with experience using customer health, adoption, and renewal metrics.
• Collaborative leadership style with experience working cross-functionally in a matrixed organization.

Culture & Benefits

• Work at the intersection of legal expertise and cutting-edge AI technology.
• Collaborative culture focused on mutual support and doing the right thing.
• Opportunity to solve complex, meaningful problems within a truly global team.
• Clear pathways for professional growth and career development.