Manager, Know Your Customer (Web3)

TL;DR

Manager, Know Your Customer (Web3): Overseeing the operation of the KYC team and B2B customer onboarding with an accent on enhanced due diligence and periodic reviews. Focus on implementing AI-driven enhancements to workflows, managing case volumes to meet SLAs, and ensuring regulatory defensibility.

Location: Remote (USA)

Salary: $145,000 - $192,500

Company

Leading internet financial platform company building a regulated stablecoin network (USDC) and blockchain infrastructure to power global money movement.

What you will do

• Oversee KYC, onboarding, and periodic review processes, including the documentation of policies and procedures.
• Manage case volumes across workflows to ensure timely execution and consistent adherence to SLAs.
• Lead and develop a team of KYC analysts, driving quality and risk-based decision-making.
• Identify and implement AI-driven enhancements to KYC workflows to improve efficiency and scalability.
• Partner with Engineering and Product teams to ensure Compliance Operations is supported with effective tools.
• Monitor regulatory and industry developments in the digital asset ecosystem to adapt AML processes.

Requirements

• 10+ years of experience in AML and KYC reviews for corporate customers.
• 3+ years of experience managing analyst teams.
• 2+ years of relevant crypto experience.
• Proven experience leveraging AI-enabled tools within compliance or KYC workflows.
• Bachelor’s degree (quantitative, technical, or data-oriented degree preferred).
• Must be authorized to work in the US (E-Verify participant).

Culture & Benefits

• Flexible work environment where new ideas are encouraged.
• Company values centered on High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence.
• Mission-driven culture focused on creating an inclusive financial future with transparency.