Bilingual Member Engagement Coordinator (Healthcare)

TL;DR

Bilingual Member Engagement Coordinator (Healthcare): Managing inbound and outbound patient leads for incontinence supply services with an accent on patient enrollment and conversion. Focus on handling high-volume phone communications, resolving patient objections, and coordinating with healthcare providers.

Location: Must be based in San Antonio, Texas

Salary: $18.50 per hour

Company

A leading provider of value-based care solutions specializing in incontinence management and patient-centered support.

What you will do

• Conduct outbound calls to referred patients to educate them on services and guide them through the enrollment process.
• Manage high-volume inbound calls from patients and caregivers with a conversion-focused mindset.
• Verify patient demographics, collect data for approvals, and obtain insurance authorizations.
• Maintain professional relationships with healthcare partners and account managers.
• Document all patient interactions and calls in accordance with company policies.
• Identify alternative resources for patients who cannot be served by the organization.

Requirements

• Bilingual fluency in English and Spanish is required.
• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 2+ years of experience in high-volume phone-based roles such as inside sales or call centers.
• Ability to type at least 45 WPM and proficiency in common office software.
• Proven ability to handle objections and close conversions over the phone.
• Must be based in San Antonio, Texas.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance effective from day 1.
• 401(k) retirement plan with employer matching.
• Paid time off and a dedicated birthday program.
• Life and disability insurance, as well as HSA and FSA options.
• Collaborative environment focused on employee growth and contribution to company culture.