Customer Service Representative (Home Products)

TL;DR

Customer Service Representative (Home Products): Handling inbound and outbound customer interactions for home and luxury product lines with an accent on professional communication and efficient problem solving. Focus on managing high call volumes, documenting customer data in internal systems, and ensuring a high-quality user experience.

Location: Remote (Must be based in South Africa or the Philippines)

Salary: $1,200 - $1,600 a month

Company

hirify.global is a professional service provider specializing in virtual assistant and operational support.

What you will do

• Manage a high volume of inbound customer calls and conduct outbound follow-up callbacks.
• Accurately enter customer information and maintain detailed conversation notes in internal systems.
• Address customer questions, concerns, and service issues with a professional approach.
• Assist customers with order-related requests and product modifications.
• Deliver a positive customer experience while maintaining efficiency and focus.

Requirements

• Previous experience in customer service roles.
• Strong verbal and written English communication skills.
• Professional phone etiquette and comfort handling difficult conversations.
• Proficiency in computer use and ability to learn new systems quickly.
• Ability to multitask and maintain organization in a fast-paced environment.
• Must be located in South Africa or the Philippines.

Nice to have

• Experience working with ERP systems or customer management software.
• Background in lighting, home products, or luxury goods industries.
• Prior experience in call-center or high-volume phone support environments.

Culture & Benefits

• 100% remote work arrangement.
• Trust-based environment with no activity trackers used.
• Financial perks including a $50 birthday bonus and $200 testimonial bonus.
• Participation in a $500 monthly entry raffle.
• Standard full-time schedule (40 hours per week).