Index Client Services Senior Analyst (Fintech)

TL;DR

Index Client Services Senior Analyst (Fintech): Delivering technical support and service management for global index products with an accent on client relationship management and technical troubleshooting. Focus on defining business requirements, resolving production issues, and synthesizing client feedback to improve product offerings.

Location: Hybrid (at least 3 days a week in-office in New York, NY)

Salary: $79,000 - $138,000

Company

hirify.global is a global financial technology company providing index products and exchange services for the world's largest financial institutions.

What you will do

• Serve as the primary point of contact for institutional partners utilizing hirify.global indexes and related products.
• Act as a technical liaison between clients and internal teams to troubleshoot and resolve production issues.
• Partner with clients to define business and system requirements and develop streamlined processes.
• Conduct root-cause analysis and escalate unresolved support issues to ensure timely resolution.
• Synthesize client feedback for leadership to help shape and improve index product offerings.

Requirements

• Bachelor's degree in Business, Economics, Finance, or a related field.
• 2+ years of experience in the financial services industry, specifically in client-facing or support functions.
• Solid understanding of financial products, indexes, and ETFs.
• Must be based in New York, NY to support a hybrid schedule (minimum 3 days in-office).
• Strong analytical, problem-solving, and cross-functional communication skills.

Nice to have

• Experience in the market data industry with knowledge of equity indices.
• Proficiency in Salesforce, Jira, SharePoint, or Confluence.
• Prior experience in a dedicated relationship management role.

Culture & Benefits

• Competitive base pay with annual bonus and equity (long-term incentive) opportunities.
• Wealth security via a 401(k) program with 6% employer match and Employee Stock Purchase Program.
• Comprehensive medical, dental, and vision coverage, including a Health spending account.
• Family support including paid parental leave, fertility benefits, and bereavement leave.
• Professional development through an Education Assistance Program and robust skills training.