Client Services Partner (Medtech)

TL;DR

Client Services Partner (Medtech): Coordinating end-to-end clinical workflows for enhanced medical scans with an accent on patient experience and physician education. Focus on managing post-scheduling logistics, coordinating home lab draws, and bridging communication between sales and clinical teams.

Location: Remote (Must be based in the USA and authorized to work without sponsorship)

Salary: $68,000–$72,000

Company

hirify.global is a medtech company utilizing advanced MRI hardware and AI to shift healthcare from reactive sick-care to proactive whole-body preventative scanning.

What you will do

• Manage the end-to-end clinical process for enhanced scans, serving as the primary point of contact for patients.
• Coordinate post-scheduling workflows, including home lab draws with third-party providers and report distribution.
• Support the Provider Education Program by tracking participants and guiding physicians through the application process.
• Act as a liaison between patients, sales teams, and clinical staff to ensure seamless service coordination.
• Monitor patient progress throughout the scan workflow to proactively address delays or issues.
• Maintain strict confidentiality and compliance when handling sensitive patient and physician information.

Requirements

• Experience in patient coordination, healthcare operations, or clinical support roles.
• Must be legally authorized to work in the United States without visa sponsorship (current or future).
• Strong organizational and project management skills to handle multiple responsibilities.
• Proficiency in using CRM systems, scheduling platforms, and medical record systems.
• Excellent communication and relationship management skills with a patient-centric approach.
• Ability to work independently in a fast-paced, evolving environment.

Culture & Benefits

• Free whole-body scans for every team member.
• Comprehensive health, dental, and vision insurance, including mental health coverage.
• 401(k) retirement savings plan for eligible employees.
• Flexible vacation policy and a dedicated Commuter Benefits Plan.
• Collaborative culture with weekly team connection and socialization events.
• Growth opportunities within a high-performing team using cutting-edge technology.