Service Delivery Manager (Networking)

TL;DR

Service Delivery Manager (Networking): Coordinating customer engagements and service delivery development within the MEA region with an accent on bridging technical network engineering and commercial objectives. Focus on owning end-to-end delivery alignment, validating technical feasibility during presales, and managing delivery execution for optical transport networks.

Location: Remote (South Africa)

Company

hirify.global is a global leader in high-speed connectivity focused on a people-first approach and a flexible work environment.

What you will do

• Own end-to-end service delivery alignment between customer expectations and internal delivery capabilities.
• Coordinate scope definition, planning, execution tracking, and cross-functional resource engagement.
• Drive delivery execution within agreed scope while managing risks, cost awareness, and efficiency.
• Contribute delivery and technical input during presales discussions to validate feasibility and approach.
• Communicate delivery status, risks, and dependencies to customers and internal stakeholders.
• Bridge engineering teams, delivery stakeholders, and customer-facing functions to ensure solution deliverability.

Requirements

• Must be based in South Africa.
• 5+ years of professional experience in service delivery, project management, or service coordination.
• Mandatory prior hands-on experience as a network engineer.
• Technical background in optical transport and networking environments, specifically DWDM and Layer 0/Layer 1 technologies.
• Experience with network lifecycle activities including design, deployment, migration, and validation.
• Ability to work autonomously in a remote environment across different time zones and multicultural teams.

Nice to have

• Experience contributing to RFx responses from a service delivery perspective.
• Experience providing delivery input to presales proposals.
• Background supporting smaller-scale engagements with limited technical execution involvement.

Culture & Benefits

• People-first approach prioritizing a flexible work environment.
• Culture focused on individual growth, well-being, and belonging.
• Commitment to diversity, equity, and inclusion as an Equal Opportunity Employer.
• Focus on driving business priorities alongside meaningful social and community impact.