Technical Lead (Application Support) (Azure)

TL;DR

Technical Lead (Application Support) (Azure/.NET): Leading the technical application support team to provide fast turnaround for client requests and manage incident response with an accent on observability and operational reliability. Focus on triaging complex operational issues, optimizing monitoring dashboards, and collaborating with engineering to improve platform stability.

Location: Hybrid: Must be based within a commutable distance of London or Manchester, UK (10–20% on-site requirement).

Salary: £65,000 - £80,000 per year

Company

hirify.global provides a comprehensive SaaS platform for ticketing and CRM specifically designed for arts and culture organizations.

What you will do

• Lead the Technical Application Support Team as the primary escalation point into Engineering for operational issues.
• Maintain and optimize operational dashboards, alerts, and PagerDuty schedules to eliminate observability gaps.
• Coordinate incident response, perform methodical fault-finding, and lead post-incident reviews.
• Collaborate with Product and Engineering teams to prioritize reliability, scalability, and quality improvements.
• Implement Lean principles to eliminate waste in triage and investigation processes.
• Design and maintain operational runbooks and readiness checklists.

Requirements

• Experience leading operations or support teams for Azure-hosted SaaS applications.
• Deep understanding of SQL Server/Azure SQL and database performance tuning.
• Ability to read and interpret logs and stack traces from C# .NET applications.
• Proficiency with Infrastructure-as-Code, specifically Terraform.
• Experience querying logs using languages such as KQL, LogQL, or Lucene.
• Must be based within commutable distance of London or Manchester, UK.

Nice to have

• Experience with Azure Monitor, PagerDuty, Grafana, Logz.io, or Cloudflare tools.

Culture & Benefits

• Remote-first approach with flexible hours and hybrid working options.
• 35 days of paid leave annually, including bank holidays and a birthday day off.
• Continuous development support with a dedicated learning budget.
• Comprehensive health benefits including an NHS top-up scheme.
• 4 weeks paid sabbatical after 5 years of service.
• Travel stipend for commuting to the office.

Hiring process

• Initial phone interview.
• Technical and skills interview.
• Behaviours and communications interview.
• Scenario-based interview.