Tasker Success Manager (Marketplace)

TL;DR

Tasker Success Manager (Marketplace): Managing the Tasker lifecycle to drive invoices and revenue through data-driven supply alignment and performance coaching with an accent on onboarding, retention, and supply health. Focus on designing experiments to improve supply alignment, analyzing market trends, and fostering a vibrant Tasker community in the UK.

Location: Hybrid (London, UK) - requires two days in-office per week

Salary: £40,000–£57,000

Company

Marketplace platform connecting people with local Taskers for everyday home services.

What you will do

• Drive revenue and invoices by analyzing supply data and improving booking conversion and Tasker quality throughout the lifecycle.
• Act as a regional subject-matter expert, tailoring supply tactics to local dynamics and market performance.
• Provide performance coaching to Taskers through 1:1 and group sessions, both in-person and virtually.
• Identify platform gaps using data-driven insights to recommend cross-functional improvements.
• Design and lead experiments to optimize supply alignment and Tasker success.
• Lead community engagement efforts, including office hours, profile workshops, and Tasker socials.

Requirements

• Based in London or within a commutable distance.
• 4+ years of experience in marketplace operations, customer success, or community management.
• Bachelor’s degree or equivalent practical experience.
• Full professional fluency in English.
• Strong data fluency and proficiency with BI and Google Workspace.
• Ability to travel up to 10% for regional and team events.

Nice to have

• Experience managing community programs across multiple metros or countries.
• Proficiency in SQL and Sigma.
• Background in marketplace or gig-economy sectors.

Culture & Benefits

• Hybrid work model balancing flexibility with regular in-person connection.
• Generous and flexible time off, including two company-wide closure weeks.
• Stipends for wellness, productivity, and education, as well as product stipends.
• IKEA discounts.
• Inclusive and diverse work environment with a collaborative and fast-paced culture.