Help Desk Lead

Location: Full-time onsite at the Playa Vista office in Los Angeles; US citizenship required.

Salary: $80,000–$100,000 annual base salary, plus equity and benefits.

Company

hirify.global is a fast-growing aerospace startup manufacturing satellite buses at scale through software, vertical integration, and manufacturing-focused hardware.

What you will do

• Lead daily help desk operations while providing hands-on Tier 1 and Tier 2 technical support.
• Monitor, prioritize, assign, and manage trouble tickets based on urgency, workload, and technician skills.
• Troubleshoot hardware, software, operating system, application, network, and user-access issues.
• Provide troubleshooting guidance, escalate unresolved issues to Tier 3 or the appropriate IT team, and follow issues through resolution.
• Mentor, coach, and provide technical direction to help desk technicians.
• Collaborate with the IT Manager and ensure tickets are properly documented and resolved according to established procedures.

Requirements

• 3–5 years of experience in IT help desk, desktop support, or technical support.
• 1–2 years of experience as a Helpdesk Lead, Senior Technician, or in a supervisory or lead role.
• Bachelor’s degree in information technology, computer science, or a related field.
• Hands-on Tier 1 and Tier 2 troubleshooting and problem-solving experience.
• Working knowledge of Windows, macOS, iOS, Android, and Linux.
• Experience with ITSM or ticketing systems, technical documentation, ticket prioritization, assignment, and escalation.

Culture & Benefits

• Equity participation and the opportunity to contribute to spacecraft manufacturing for aerospace applications.
• Company-paid medical, dental, and vision insurance for employees and dependents, plus $100,000 life insurance.
• Paid time off starting at 15 vacation days, increasing to 20 or more annually, plus 10 paid holidays.
• 401(k) plan with employer matching and eight weeks of paid parental leave.
• Childcare reimbursement for work-related travel, daily catered lunch, unlimited snacks, and an in-person Playa Vista work environment.