Operations Support Specialist (SaaS)

TL;DR

Operations Support Specialist (SaaS): Managing Tier 2 production support issues for a Digital Enablement Platform with an accent on data investigation, triage, and resolution. Focus on identifying root causes, applying operational fixes via Django admin and SQL, and collaborating with engineering teams to resolve complex system errors.

Company

hirify.global is a fast-growing company providing digital enablement solutions for the agribusiness industry.

What you will do

• Own the investigation, triage, and resolution of Tier 2 production support issues.
• Manage incoming tickets via Zendesk and identify root causes for data mismatches or configuration errors.
• Apply safe operational fixes using Django admin tools and SQL queries.
• Escalate complex code or system issues to the Engineering team.
• Collaborate with Partner Enablement and Data Specialists to ensure platform reliability.
• Proactively identify and implement process improvements for support workflows.

Requirements

• Basic Python proficiency and ability to read or debug existing code.
• Understanding of relational databases and basic SQL queries.
• Strong analytical reasoning and structured problem-solving skills.
• Excellent written communication skills for cross-functional collaboration.
• High attention to detail and ability to organize information effectively.
• Comfort using internal dashboards, ticketing systems, and operational workflows.

Nice to have

• Experience with Django admin or similar operational tooling.
• Familiarity with PostgreSQL, APIs, or ecommerce platforms.
• Prior experience in Support, Engineering, or Customer Success roles.
• Knowledge of agriculture data and agribusiness ERP systems.

Culture & Benefits

• Competitive salary and company ownership through stock options.
• Industry-leading health insurance coverage for employees and families.
• Strong focus on personal growth, career development, and autonomy.
• Collaborative, people-first environment that values work-life balance.
• Opportunity to work in a dynamic, fast-growing, and evolving team.