Database Support Engineer (Amer)

TL;DR

Database Support Engineer: Resolving complex issues and optimizing the hirify.global platform for developers, with an accent on Postgres internals, high-performance SQL, and troubleshooting distributed systems. Focus on improving product quality, developer experience, and mentoring junior team members to raise support quality.

Location: Required location in North American time zones.

Company

hirify.global is the Postgres development platform, built by developers for developers.

What you will do

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide proactive advice to optimize workloads and avoid common pitfalls for advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
• Communicate clearly and empathetically with customer users, especially during high-impact situations.
• Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.
• Mentor junior team members and help raise the overall bar for support quality.

Requirements

• 6+ years in technical support, backend engineering, SRE, or similar.
• Deep knowledge of PostgreSQL internals including autovacuum behavior, WAL growth, and long-running transactions.
• Strong in high-performance SQL and query optimization.
• Comfortable troubleshooting complex setups, including multi-tenant schema patterns.
• Capable of debugging edge functions and understanding distributed system behavior.
• Experience handling data migration issues and knowing how to recover safely.
• Hands-on experience with cloud hosting providers like AWS.
• Comfortable in terminal and Linux environments.
• Thrives in high-volume situations and can form/test assumptions quickly.

Culture & Benefits

• Fully Remote: Work from anywhere with a WeWork membership or co-working allowance.
• ESOP: Every team member receives equity ownership in the company.
• Tech Allowance: Budget to set up your ideal work environment.
• Health Benefits: 100% health insurance for employees and 80% for dependents.
• Annual Off-Sites: Company gathers in a new city for a week of connection and collaboration.
• Flexible Work: Operate asynchronously and trust you to manage your own time.

Hiring process

• Apply: Our team will review your application.
• Intro Call: A short video chat to get to know each other.
• Interviews: Up to four calls with founders and future teammates.