Client Information Coordinator (MedTech)

TL;DR

Client Information Coordinator (MedTech): Managing intake and verification of patient information for medical device funding with an accent on insurance eligibility and documentation accuracy. Focus on coordinating communication between stakeholders, verifying healthcare coverage, and ensuring smooth case progression for assistive technology.

Location: Remote (US). Must live in the Pacific or Mountain time zone. Ability to travel to the Pittsburgh office for team activities approx. 4 times per year.

Salary: $20/hr

Company

World-leader in assistive communication solutions empowering people with disabilities to connect with the world and live richer lives.

What you will do

• Perform electronic data entry of patient information and funding documents via fax, email, and the e-Funding platform.
• Verify healthcare coverage, eligibility, and prior authorization requirements by contacting insurance companies.
• Identify and properly code client medical and speech diagnoses and maintain documentation accuracy.
• Communicate with customers to verify basic information and provide details on the funding process and estimated expenses.
• Collaborate with Funding Consultants and other stakeholders to ensure smooth case progression.
• Prepare state-specific prior authorization forms and CMNs for upload to the electronic database.

Requirements

• High school diploma.
• Two years of experience working with insurance in a medical setting.
• Knowledge of Medicare, Medicaid, and third-party insurance regulations.
• Knowledge of HIPAA guidelines.
• Must reside in the Pacific or Mountain time zone.
• Must be able to travel to the Pittsburgh office ~4 times per year.

Nice to have

• Experience using myCGS, Navinet, Noridian, and Availity websites.
• Experience navigating phone queues.

Culture & Benefits

• Mission-driven environment focused on empowering individuals with disabilities.
• Dynamic, global company with a culture of collaboration and individuality.
• Flexible work arrangements.
• Commitment to diversity, equality of opportunity, and human dignity.